Terms of service
Terms and Conditions
ZenV Gifts
(A Brand of ZenV Perfumes India Private Limited)
Last Updated: March 2026
Welcome to ZenV Gifts, operated by ZenV Perfumes India Private Limited. These Terms and Conditions govern your use of our website, services, and products. By accessing or using our website and purchasing products from ZenV Gifts, you agree to comply with and be bound by the following terms.
If you do not agree with these Terms and Conditions, please do not use our website.
1. Company Information
ZenV Gifts is operated by ZenV Perfumes India Private Limited, which offers gift products, accessories, and related items through its online platform.
By using our website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
2. Use of the Website
By using our website, you agree to:
Use the website only for lawful purposes
Provide accurate and complete information while placing orders
Not misuse, damage, or attempt to disrupt the website
Not engage in fraudulent or illegal activities
ZenV Gifts reserves the right to refuse service, terminate accounts, or cancel orders if any violation of these terms occurs.
3. Product Information
We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate.
However:
Product colors or packaging may slightly vary due to lighting or screen settings
Prices and product availability may change without prior notice
ZenV Gifts reserves the right to modify or discontinue products at any time
4. Orders and Payments
When placing an order with ZenV Gifts, you agree that:
All information provided during checkout is accurate and complete
Orders will be processed only after payment confirmation (unless Cash on Delivery is available)
ZenV Gifts reserves the right to cancel orders due to product unavailability, pricing errors, or suspected fraudulent activity
Payments may be processed through secure third-party payment gateways.
5. Shipping and Delivery
ZenV Gifts delivers products across India.
Delivery timelines may vary depending on the location
Shipping delays may occur due to courier issues, weather conditions, or other unforeseen circumstances
Customers must provide accurate shipping details
ZenV Gifts is not responsible for delays caused by courier partners.
6. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Returns may be accepted only if:
The product is damaged
The wrong product is delivered
The product is defective
Customers must report issues within 48 hours of delivery.
7. Intellectual Property
All content on the ZenV Gifts website including:
Logos
Product images
Text and graphics
Website design
is the property of ZenV Perfumes India Private Limited and is protected by applicable copyright and intellectual property laws.
Unauthorized use or reproduction is strictly prohibited.
8. Limitation of Liability
ZenV Gifts and ZenV Perfumes India Private Limited shall not be liable for:
Any indirect or incidental damages resulting from the use of our products or services
Any delay in delivery caused by third-party courier services
Loss or damage caused by incorrect information provided by customers
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Changes to Terms
ZenV Gifts reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the updated date.
11. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of India, and any disputes will be subject to the jurisdiction of the appropriate courts in India.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
ZenV Gifts
A Brand of ZenV Perfumes India Private Limited
Email: support@zenvgifts.in