Shipping policy

Shipping Policy

ZenV Gifts
(A Brand of ZenV Perfumes India Private Limited)

Last Updated: March 2026

Thank you for shopping with ZenV Gifts, operated by ZenV Perfumes India Private Limited. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from our website.

1. Order Processing

All orders placed on ZenV Gifts are processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is confirmed, you will receive an order confirmation email or message.

2. Shipping Coverage

ZenV Gifts currently ships products across India.

We work with trusted courier partners to ensure safe and timely delivery of your gift items.

3. Delivery Time

Estimated delivery time depends on your location.

Typical delivery timelines:

Metro Cities: 3–5 business days

Other Cities & Towns: 5–7 business days

Remote Areas: 7–10 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges may vary depending on promotions or order value.

Example:

Free Shipping: On orders above β‚Ή499

Standard Shipping: β‚Ή49 – β‚Ή99 for orders below the minimum order value

The exact shipping charges will be displayed at the checkout page before payment.

5. Order Tracking

Once your order has been shipped:

A tracking ID will be sent to your email, SMS, or WhatsApp.

Customers can track their order using the courier partner’s tracking system.

6. Delivery Issues

If you face any issues such as:

Delay in delivery

Package not received

Incorrect delivery status

Please contact us within 48 hours of the expected delivery date so we can assist you.

7. Incorrect Shipping Address

Customers must provide accurate shipping details while placing the order.

ZenV Gifts will not be responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by customers.

Additional shipping charges may apply for re-delivery requests.

8. Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please:

Take clear photos or videos of the package and product.

Contact us within 24–48 hours of delivery.

Our team will review the issue and arrange a replacement or refund if applicable.

9. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

10. Contact Us

For shipping-related queries, please contact:

ZenV Gifts
A Brand of ZenV Perfumes India Private Limited

Email: support@zenvgifts.in